FAQs
Frequently Asked Questions
IT Support
What If I Already Have an In-House IT Support Staff?
We can support your in-house IT staff. We’ll handle the tedious non-urgent IT tasks like basic help desk, system management, and updates, so you can allow your internal IT team to focus on assisting executives and ensuring all mission-critical activities continue unhindered. This kind of support arrangement will allow your internal IT talents to bloom and become the technology rockstars you need them to be.
How Does Good IT Support Save Me Money?
Good IT support saves you money by preventing unwanted spending. A competent IT support partner can inform you about upgrades and improvements you can make to your system to prevent bigger expenses down the road. They should also be able to give you advice on how to optimize your system to keep downtime events from occurring in the future.
Should Small Businesses Be Outsourcing Their IT support?
Instead of investing heavily in technology and IT personnel, many companies would be much better off saving most of this money and paying a reasonable monthly fee to an expert IT partner instead. Small companies will still get the benefits of optimized technology but without the heavy costs associated with technology.
What Does the Online Computers’ IT Support Team Do?
Our IT support team responds to technical support requests on a 24/7/365 basis, wherever you may be. We also provide support for mobile devices and remote workforces. Our ticketing system ensures that the most urgent support requests are given priority, regardless of which device or location the request was made from.
What Are IT Support Services?
IT support services are third-party-provided services where IT support companies respond to assistance requests from clients to address their IT issues in a timely manner. In this arrangement, your IT support partner either augments or fully takes over support responsibilities from your internal IT team.
Why Is IT Support Important for My Business?
IT support is your technology’s safety net. Without readily available support, your system will inevitably experience downtime, which gives your competition an advantage and hurts your relationships with your clients. Online Computers’s 24/7/365 IT support prevents all that by addressing your technology problems as swiftly as possible.
Consulting
How Much Does IT Consulting Cost in New Jersey?
It depends on the scope of your IT project and how involved you need your IT consultants to be. Working with a professional IT consulting services provider is always cheaper than trying to complete IT projects on your own, as they’ll recommend the right frameworks and tools, calculate potential risks and delays, and handle vendor management so you benefit from extra discounts.
What Are IT Consulting Services?
IT consulting services are advisory services that tell you how to leverage technology to achieve business goals. This includes customized IT project management and IT investment planning.
How Will Your Cloud Consulting Services Help My Business?
Since there are so many cloud solutions, add-ons, and configurations to choose from, finding the correct ones for your business is time-consuming. Instead of wasting time, you can work with our consultants who will recommend and implement the best cloud solutions for you.
IT Project Management
What Should You Look for in an IT Project Manager?
The two most important considerations for selecting an IT project manager are certifications and experience. Certifications show that the candidate has the knowledge and skills to handle the project in question. If the IT manager shows the results they have produced over time, that gives you insight into their capabilities.
What Are the Most Important Things to Get Right with an IT Project?
Most IT project failures are due to two things: unclear specifications and unforeseen risks. Outcomes are based on clearly defined objectives and specifications. When the specifications are clear and can be tested, it will meet expectations. Risks are part of every project in IT and business.
Can My IT Consultants Help with It Project Management?
Yes, as part of IT consulting services, our consultants will work with you to prioritize and manage IT projects from start to finish. These include assessments, planning, vendor management, implementation, and ongoing support.
Cloud Computing
What Is Cloud Computing?
Cloud computing involves the hosting and delivery of IT resources over the Internet. Cloud solutions can be tailored to provide unmatched benefits to various businesses, such as granting remote access to data and processes and cutting hardware and software costs without sacrificing IT functionality or performance.
What Are the Differences Between the Various Types of Cloud Computing Services You Offer?
Cloud computing services can be broadly classified into three categories:
- Infrastructure-as-a-Service (IaaS) – covers servers, networks, and secure storage devices that are located off-site for redundancy and latency purposes
- Platform-as-a-Service (PaaS) – our team will build, test, and manage apps and software without the need to invest in physical infrastructure using secure, virtualized platforms
- Software-as-a-Service (SaaS) – we manage and optimize apps for you to improve workflow, collaboration, and user experience with software that boosts your productivity
How Do I Access a Private Cloud?
Authorized users can access a company’s private cloud systems by logging in to the company’s private network on a web-based interface from any internet-connected device. This connection is secure and prevents unauthorized access to the company’s data and networks.
What Is the Difference Between Public and Private Cloud Setups?
A public cloud is a cloud architecture that delivers computing resources (servers, operating systems, software, data storage, etc.) to multiple businesses over the Internet. In doing so, public cloud services are cheaper because the costs are shared by the clients.
What Is a Public Cloud Provider?
This is a third-party cloud service provider that hosts and manages the computing resources (servers, storage, etc.) and rents them to multiple businesses, which keeps costs low, as they are ‘shared’. This allows businesses to get hassle-free cloud services that boost efficiency while cutting costs when compared to a private cloud infrastructure.
What Is a Private Cloud Server?
This is a type of cloud architecture whose resources and services are built for and dedicated solely to a single organization. It is more secure and gives the company more control over the cloud operations.
